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Experience-Driven Marketing: The E.T.A. Strategy Explained

ActsOne Vietnam  •  Feb 14, 2026

One of the most important insights from over a decade in Vietnam's e-commerce market: Vietnamese consumers don't trust ads - they trust experiences.

The Vietnamese Purchase Decision Process

  1. Awareness — TikTok Spark Ads create initial brand visibility
  2. Interest — KOL content generates curiosity and desire
  3. Experience Search — THE KEY STAGE. Consumers search for KOC reviews and real user experiences
  4. Decision — Based on accumulated experiences, the brand decision is made
  5. Purchase — Shopee Ads defend the final conversion

The E.T.A. Formula

Real Traffic = Traffic x Experience Conversion

Instead of buying traffic directly, we plant experiences through authentic KOC content. These experiences organically convert into traffic and sales.